HLS1CECOPS has contracted external partners HLS Healthcare Risk Solutions, leaders in quality, safety and risk management, to undertake assessments for Accreditation with the Code of Practice Scheme. The HLS team is made up of national and international quality and risk management  experts. The profiles below speak for themselves:


HarrietHarriet Smith CMIOSH, MSc, BSc (Hons)

Harriet is the managing director of HLS Healthcare Risk Solutions Ltd.

Harriet has worked across many different health and care environments; public, private and the charity sector, across Europe and America. Her involvement with different healthcare accreditation schemes has enabled her to build up global experience in third part assurance schemes, and she has significant experience writing, developing and implementing quality improvement programmes.

Clients range from small businesses wishing to undertake ISO 9001, to large organisations wanting to improve their internal governance and quality arrangements; from General Practitioners adopting the RCGP Patient Safety Toolkit to maternity services wanting external assurance on their quality of care, and for large hospitals wanting a process for the identification and management of risks.

Harriet has worked for and is still an acting adviser for DNV GL Healthcare, global leaders in quality and risk management. She has also provided services to NHS Litigation Authority. She is also a professional adviser for the Care Quality Commission (England).

Harriet is also a qualified ISO 9001: 2015 Quality Management Systems Lead Auditor and ISO 22301 Business Continuity Auditor.

SueSue Harris MSc

Sue Harris has worked in health and care environments for over 30 years, has an MSc in Health Services Management. Her mission is to make hospitals and care services better and safer for service users/patients, carers and staff.

Sue believes that external certification is a powerful way to improve consistency and quality of care through robust scrutiny. Sue started her career as a nurse and midwife and then went on to manage maternity units in Essex and the East Midlands. She then used her varied experience in her role as CNST assessor for the NHS Litigation Authority. Since then she has worked with charities including Macmillan Cancer Support, Bliss, the neonatal charity, and Rethink Mental Illness. She has been a member of international hospital audit teams in the UK, Europe and China and has also written and delivered risk management training in both the UK and the United States.

Sue worked for a global leader in quality and risk management organisation for several years as a senior quality and risk management specialist.

Sue also has a keen interest in leadership development and has been a member of the Scout Association as either a leader or volunteer manager since 1985.

SallySally Fereday CFIRM, MSc, BSc (Hons), BSc

Sally is a highly motivated and dynamic senior leader with over twenty years’ experience in international, national, and local health and social care quality, innovation, and productivity projects.

Sally is a patient safety transformation consultant of national standing, having authored policy templates for the NHS, and material for the Healthcare Quality Improvement Partnership (HQIP).

Sally has eight years’ frontline clinical experience as a registered senior healthcare professional.

Sally’s service evaluation expertise includes: Lean methodologies; Plan, Do, Study, Act (PDSA); Healthcare Failure Modes and Effects Analysis (HFMEA); Model for Improvement; Process Mapping; Statistical Process Control; ISO Quality Management (Certified Lead Auditor); ISO Business Continuity Planning (Certified Auditor); and Financial Modelling.

Sally has extensive experience in senior quality and risk management roles. She is passionate about improving health and care systems and outcomes for service users, carers and for staff.  Sally is adept at engagement, and establishing assurance frameworks to meet service objectives, supported by a Master of Science degree in business risk management and professional fellowship of the Institute of Risk Management.

AndreaAndrea Holder MSc

Andrea’s past career includes working as a Senior Quality & Risk Specialist with a global risk management organisation: Det Norske Veritas (DNV) Healthcare UK. In this position Andrea conducted assessment visits and provided detailed reports to both NHS and private healthcare providers. Additionally she undertook assessments for MacMillan Healthcare and provided a specialist review for the provision of children’s services in Ireland; providing detailed recommendations for the re-organisation of the service.

Andrea has 35 years’ experience of working in the NHS both clinically and as a manager of paediatric physiotherapy and orthotic services. Andrea specialised in paediatric neurology and worked in a variety of acute and community settings, including a large tertiary children’s hospital in London.

Additionally, Andrea has significant experience of working regionally in a Strategic Health Authority as the Lead for Allied Health Professions and Clinical Psychologists and has commissioned acute and community paediatric healthcare services in London.

Moving from operational to strategic roles: she has worked in senior national roles in regulation (Healthcare Commission & the Care Quality Commission) and within the Department of Health.

A qualified physiotherapist, Andrea has a Masters in Industrial Relations and Human Resource Management and is a graduate of the INSEAD Business School (France) where she participated and successfully completed the European Healthcare Leadership Programme.

HelenHelen Noble

Helen has 32 years both Operational and Strategic experience within the National Healthcare Service. Helen began her career as a Nurse at Leeds General Infirmary and went on to train as a midwife at York Teaching Hospital. Helen undertook a variety of roles within Maternity services, including management, providing strong professional Midwifery leadership, working collaboratively with others in all aspects of strategic and operational management, to ensure control of resources and development of Maternity Services.

Helen has led teams to successful outcomes, including the achievement of Clinical Negligence Scheme for Trusts (CNST) standards, and has also been involved in developing and supporting frontline staff in relation to Care Quality Commission (CQC) inspections and National Programmes.

Helen’s passion lies within Patient Safety, risk reduction and the promotion of multi-disciplinary engagement to provide a patient centred safe environment.